Tag: telecommunications

  • Home Networking Guide 2021: Malaysian Edition

    Home Networking Guide 2021: Malaysian Edition

    If you are looking for information on setting up and optimise your home network, then you are in the right location. Read on to discover more about our Home Networking Guide: 2021 Edition.

    As more people are working from home, a properly set up home networking is a must, especially when we have important online meetings to attend or need to give presentations. Home networking equipments need to be reliable and on par with their office counterparts. While the price does not have to be expensive, the equipment should accommodate the number of devices connected at home.

    Other than performance, people should also be concerned about security and reliability. In this guide, we will share more on optimising your home networking to ensure that you get the best in value.

    Home Networking Guide: 2021 Edition – The Setup

    Setting up a good network at home depends on the two parameters below:

    Number of devices: You need to get a good router if you are having connection for more than 10 devices.

    Internet connection speed: You need to get a good router if your internet connection is 100Mbps or more. For speeds of 30 Mbps and below, the regular router given by your ISP is sufficient already for most tasks.

    Specific network requirements: If you run local file streaming or transfer a lot, then you probably need to invest in having a Gigabit connection.

    Internet Service Provider (ISPs)

    TM and TIME are the popular service provider.

    TM provides fibre internet service under the name unifi. Contact TM Customer Service for more information.

    Home Networking Guide: 2021 Edition – The Optimisation

    WiFi 6: Do I Need It?

    If you have a lot of old devices (aged 3 years and more), then WiFi 6 is not a compulsory feature. Some of the settings don’t work well with older devices.

    Nevertheless, if you are looking forward to future-proof your network, WiFi 6 is the way to go.

    WPA3 Encryption

    WPA3 is the latest encryption standard available on the most recent WiFi 6 routers. To ensure compatibility with older devices, we recommend you to enable WPA2 encryption as well. On modern routers, it will be shown as WPA3/WPA2 encryption.

    Channel Allocation

    WiFi devices communicate with each other on a specific set of frequency. To ensure minimal interruption with many WiFi networks at the same location, they will choose a frequency from a set of frequencies available for WiFi use (example, bands in 2.4 GHz and 5 GHz frequency. Each of the pre-set frequency is called the “WiFi channel”.

    More information available here:

    Datto Networking: Which WiFi channels should I use?

    Sources

    1. Kerja Dari Rumah: Adaptasi baru untuk majikan dan pekerja – Cybertukang
    2. How to Set Up a Home Network- Beginners Guide (stevessmarthomeguide.com)
  • TM Customer Service – How to Reach Them

    TM Customer Service – How to Reach Them

    TM is a major telecommunications company in Malaysia. They provide various telecommunication services such as fibre broadband, cellular service and other related services. Reaching out to TM customer service team may not be a pleasant experience for some. However, in recent years the company has shown tremendous improvement in offering various support options to their customers.

    On their social media channels, they are quite helpful and attentive when it comes to serving the needs of their customers.

    If you are located at Cyberjaya or a nearby area, you can visit TMpoint Cyberjaya for your support needs.

    TM Customer Service Channels

    Live Chat: The live chat is available on their website.

    Myunifi App: Users can download and use the app, which is available on iOS and Android mobile platforms.

    unifi Community: TM has set up a platform for users to exchange opinions as well as tips and tricks on dealing with the service.

    Contact Form: If you would like to describe the problem in detail and wish to put it in writing, you can make use of this form.

    Twitter: Send tweets or DMs to them via this profile, https://twitter.com/helpmeunifi

    Facebook: Facebook users can submit their feedback via this platform.

    For more information, check out their Customer Support page.

  • U Mobile Customer Support Channels

    U Mobile Customer Support Channels

    U Mobile is a telecommunication service provider in Malaysia. If you are already a U Mobile user, you may need to reach out to their customer support. Finding the right channel can be tedious for some users and we think we can be a good help in terms for that.

    U Mobile Customer Support Channels

    Website: U Mobile – Unlimited Data & Calls

    If you would like to contact U Mobile customer service but you are not on U Mobile, please call this number: +60 18 388 1318

    This can be useful especially when you have problems porting your number (via Mobile Number Portability – MNP) to U Mobile.